89db Frequently Asked Questions

Creating an account on 89db takes under two minutes. Visit the 89db Login page, click the registration option, and fill in your mobile number, a password, and your date of birth to confirm you are 21 or older. You will receive a one-time verification code via SMS to your registered Bangladeshi mobile number. Once verified, your account is active and you can make your first deposit.

Account verification (KYC) on 89db requires a valid government-issued ID — a National ID card (NID), passport, or driving licence. You will also need to provide a photo that clearly shows your face. KYC is completed via the account settings area and typically takes 24-48 hours during business days. Submitting accurate documents from the start avoids delays when you request a withdrawal.

To reset your 89db password, go to the Login page and tap the 'Forgot Password' link. Enter the mobile number registered on your account and you will receive an SMS with a reset code. Enter the code, set a new password, and log in. If you no longer have access to the registered mobile number, contact [email protected] with your account details and a copy of your ID for assisted account recovery.

No. 89db operates a strict one-account-per-player policy. Each player may hold only one registered account. Opening multiple accounts is a violation of the Terms & Conditions and may result in all accounts being suspended and any balances being forfeited. If you believe a duplicate account has been created in error, please contact our support team immediately.

To permanently close your account, contact [email protected] from your registered email or mobile number and request account closure. Before the account is closed, any remaining real-money balance will be returned to your verified payment method. Note that if you are struggling with gambling, a self-exclusion (temporary or permanent) may be a more appropriate option — you can activate this from your account settings at any time.

bKash deposits on 89db are processed instantly in most cases. Once you complete the payment from your bKash app or USSD menu and the transaction is confirmed by bKash, the funds appear in your 89db account within seconds. During peak hours or network congestion, processing may occasionally take up to 5 minutes. If funds do not appear after 15 minutes, contact support with your bKash transaction ID.

The minimum deposit on 89db is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay and bank transfers via Dutch-Bangla Bank, BRAC Bank and other local banks. There is no maximum deposit limit under normal circumstances, though very large deposits may require additional verification for security and compliance purposes.

To withdraw to Nagad, log in to your 89db account, go to the cashier section, select Withdrawal, choose Nagad as your method, enter the amount and your Nagad mobile number, then confirm. Withdrawals to Nagad are typically processed within 1-4 hours. Your account must be KYC-verified and the withdrawal must be made to a Nagad number registered in your own name to pass our security checks.

The minimum withdrawal on 89db is ৳500 BDT. Withdrawals are processed to the same payment method used for deposits wherever possible, as part of our anti-money laundering (AML) compliance. There are no fees charged by 89db on withdrawals, though your payment provider (bKash, Nagad, Rocket or your bank) may apply their own standard transaction charges.

89db does not charge any platform fees on deposits or withdrawals. Any transaction costs are absorbed by 89db. The only charges that may apply are those set by your own payment provider — for example, bKash or Nagad may deduct a small fee from your mobile wallet for certain transaction types. Always check your payment provider's current fee schedule for the most accurate information.

89db covers a wide range of cricket betting markets for Bangladeshi fans. You can bet on match winner, series winner, top batsman, top bowler, man of the match, total runs, total wickets, over/under runs per innings, and live in-play markets. Coverage includes BPL (Bangladesh Premier League), IPL, T20 World Cup, Asia Cup, ICC events, and international matches involving the Bangladesh Tigers.

Yes. All slot games on 89db use certified RNG (random number generator) software, which means every spin outcome is completely independent and random — it is not influenced by previous results or account history. The RTP (return to player) percentage for each game is set by the game provider (such as Pragmatic Play or NetEnt) and remains fixed. 89db does not modify RTP or game outcomes in any way.

Yes, 89db is fully optimised for mobile play on both Android and iPhone. The platform runs directly in your mobile browser (Chrome for Android, Safari for iOS) — no app download is required. All games including slots, live casino, cricket betting and crash games load smoothly on mobile data or Wi-Fi. For the best experience, use an up-to-date version of your browser.

89db's live casino section features real-time games streamed with live dealers, including Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, Live Andar Bahar and popular game show titles. Games are provided by Evolution Gaming and Ezugi, two of the most reputable live casino suppliers in Asia. Live tables are available around the clock and support BDT betting limits suited to Bangladeshi players.

RTP (return to player) varies by game and is set by the individual game provider, not by 89db. Most slots available on 89db have an RTP between 94% and 97%. High-RTP titles from Pragmatic Play typically range from 96% to 96.5%. You can find the RTP of a specific game in its information or paytable panel, which is accessible directly inside the game on both desktop and mobile.

89db offers a welcome bonus to new players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page and may be updated periodically. To claim the welcome bonus, register an account, complete KYC verification, and make a qualifying first deposit. The bonus is credited automatically and is subject to a wagering requirement before it can be withdrawn.

A wagering requirement (also called a rollover) means you must wager the bonus amount a specified number of times before you can withdraw it as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total wagers before the bonus converts to withdrawable cash. The exact rollover for each 89db bonus is stated in the bonus terms.

Yes, most 89db bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the expiry window, the bonus and any winnings derived from it are forfeited. Always check the individual bonus terms before claiming, and keep track of your bonus expiry date in your account dashboard.

It depends on the specific bonus offer. Some 89db bonuses are game-specific (for example, a free spins bonus is restricted to slots), while others are general bonuses that can be used across slots, live casino and sports betting including cricket. The eligible games or sections are always stated in the bonus terms. If you are unsure whether a bonus applies to cricket betting, contact support before activating it.

89db uses 256-bit SSL/TLS encryption for all data transmissions and stores account information in encrypted form. Player funds are held separately from operational funds. All game outcomes are produced by certified RNG software. 89db operates as a responsible platform with player protection tools including deposit limits, session reminders and self-exclusion, and we use safe and reliable infrastructure to protect player data and transactions.

The minimum age to register and play on 89db is 21 years old. This applies to all players in Bangladesh without exception. 89db performs age verification as part of the KYC process. Any account found to belong to a person under 21 will be closed immediately and any funds held will be subject to review. If you suspect an underage person has registered, please report it to [email protected].

Responsible gaming tools are available directly in your account settings under the Responsible Gaming section. You can set daily, weekly or monthly deposit limits, activate session time reminders, opt out of marketing, or request a self-exclusion period (24 hours, 7 days, 30 days, 90 days or permanent). Limits take effect immediately. Alternatively, contact [email protected] and we will activate any tool on your behalf right away.

If gambling is no longer fun and is causing you stress, financial pressure or relationship problems, please act on it straight away. Log in to your 89db account and activate a self-exclusion from the Responsible Gaming settings — this takes less than a minute. You can also email [email protected] at any time and our team will help you set limits or close your account immediately. Speaking to a trusted family member or a healthcare professional is also a positive step.

89db customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is by email at [email protected]. Please include your registered mobile number or username in your message so our team can locate your account quickly. We aim to respond to all support requests within a few hours, and to responsible gaming requests immediately upon receipt.