Responsible Gaming at 89db — Play Safe, Stay in Control
89db is committed to providing a safe, fair and responsible gaming environment for every player in Bangladesh. Your wellbeing always comes first.
At 89db, we believe that gaming is best enjoyed as a form of entertainment — not as a way to make money or escape problems. We are fully committed to responsible gaming and have invested in a comprehensive suite of player protection tools that are available to every account holder in Bangladesh, completely free of charge.
Whether you are enjoying cricket betting, slots, live casino or crash games, it is important to stay aware of how much time and money you are spending. This page explains the tools available to you, the warning signs of problem gambling, and how to reach out for help if you or someone you know needs support.
Player Protection Tools
Self-Exclusion Periods
89db offers flexible self-exclusion options to suit different situations. All exclusion periods can be activated instantly from your account settings. To activate a self-exclusion, log in to your account, go to Responsible Gaming settings, and select the exclusion period that is right for you. Alternatively, contact our support team at [email protected] and we will process the exclusion on your behalf immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs is the first step toward getting help. If any of the following apply to you or someone you know, please reach out to 89db support or a professional counselling service:
- Spending more money on gambling than you can afford to lose, or chasing losses to try to win back money you have already lost.
- Gambling for extended periods without taking breaks, or feeling unable to stop even when you want to.
- Neglecting work, family, studies or social relationships because of time spent gambling.
- Borrowing money, selling possessions or using emergency funds to finance gambling activity.
- Feeling anxious, irritable or depressed when not gambling, or using gambling as a way to cope with stress or negative emotions.
- Lying to family members or friends about the amount of time or money spent on gambling.
Tips for Healthy Gaming
- 1Set a strict budget before you play and treat it as the cost of entertainment — never gamble with money you cannot afford to lose, including rent, utility bills or family savings.
- 2Set a time limit for each gaming session and use the session reminder tool in your account settings to enforce it. Take regular breaks — step away from the screen for at least 10 minutes every hour.
- 3Never chase losses. If you have reached your session budget, stop playing. The next session is not guaranteed to be better — each game outcome is independent and random.
- 4Keep gambling as one small part of your leisure time. Make sure it does not replace other activities you enjoy, such as spending time with family, watching cricket or outdoor activities.
- 5Do not play under the influence of alcohol or when you are emotionally distressed. Your ability to make clear decisions is impaired in these states, which can lead to riskier betting behaviour.
- 6Talk openly about your gaming activity with someone you trust. Keeping it secret is often an early sign that it has become more than just entertainment.
Our Responsible Gaming Commitments
89db takes responsible gaming seriously at every level of our operation. Our commitments to players in Bangladesh include:
- ✔Strict 21+ age verification for all new accounts — no player under 21 will be permitted to register or play on 89db under any circumstances.
- ✔Providing all responsible gaming tools free of charge and making them easily accessible from every player's account settings, available around the clock.
- ✔Never marketing to players who are under a self-exclusion period — all promotional communications are automatically suspended for excluded players for the full duration of the exclusion.
- ✔Training all customer support staff to recognise signs of problem gambling and to handle responsible gaming conversations sensitively and without judgment.
- ✔Using SSL-encrypted, fair-play certified systems — all game outcomes on 89db are produced by certified RNG (random number generator) software, ensuring that every result is genuinely random and not influenced by previous outcomes.
- ✔Responding to all responsible gaming support requests within 24 hours Bangladesh Standard Time (BST, UTC+6), and implementing self-exclusion requests immediately upon receipt.
Underage Gambling Prevention
If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet or elsewhere in Bangladesh, we strongly recommend using your device's built-in parental controls or a dedicated parental control application to prevent access to the 89db platform and other gambling sites.
If you suspect that a person under 21 is using an 89db account — whether it is your account or someone else's — please report it to our support team immediately at [email protected]. We will investigate and act promptly.
Get Help — You Are Not Alone
If you feel that gambling is no longer fun and is instead causing you financial stress, anxiety, conflict with your family, or other problems, please reach out. Our support team is available 24 hours a day, 7 days a week. You can also speak to a trusted family member, a friend, or a healthcare professional. There is no shame in asking for help — it is the right and responsible thing to do.
89db Responsible Gaming Support
Our support team can activate deposit limits, session reminders, time-outs or self-exclusion on your behalf immediately. We can also provide guidance on responsible gaming resources. All conversations are handled confidentially.
Play Responsibly — Explore 89db
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